Building Great Workplace Relationships

This course is designed to help executive assistants and other administrative professionals understand how people, as individuals and groups, act in organizations. You will explore the structure of working relationships and practice proven techniques for dealing with people at all levels in positive and productive ways.


Attending this course will enable you to:

  • build better working relationships with your boss and others
  • inspire, influence and motivate people, with or without authority
  • navigate organizational politics
  • maximize your personal power in creative ways, and use it to facilitate both group meetings and one-on-one discussions
  • create strategies for actively influencing the organizational culture
  • make a greater contribution to the efficiency and profitability of your organization
  • increase your adaptability and productivity on the job.

Course Content

  • Understanding power and its sources in the workplace
  • Factors driving organizational politics and how to make them work for you
  • Communicating skillfully through complications posed by status, gender and ethnicity
  • Motivating yourself and others
  • Ensuring equity and fairness
  • Recognizing and dealing with a toxic workplace
  • Managing conflict and negotiating for success
  • Developing your leadership powers to get things done proactively, even without authority over others
  • Organizational culture: challenges, opportunities and coping with change

Special Features

Highly hands-on with numerous exercises and examples, this course provides ample tips you can put into practice immediately back at work.

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