Building Trust

In any business application, trust smoothes the way toward superior performance. In this course you will learn how to build trust as an essential component of your managerial skill set.

This course qualifies towards the following certificate(s):

  • Sales Leadership
  • Advanced Project Leadership
  • Communication and Negotiation
  • Strategic Leadership
  • Executive General Management
  • Management Excellence


Attending this course will enable you to:

  • understand how trust facilitates all personal and business relationships
  • earn the trust of others in the workplace, including peers, reporting staff, your boss and your customers
  • explore your own propensity for trust and learn how to safely trust others
  • communicate with sincerity
  • identify and avoid threats to trust
  • turn around situations of distrust, and help people trust each other
  • make trust an engine of productivity, influence and competitive advantage
  • create and sustain a climate of trust in your organization

Course Content

  • The nature of trust: trust as feeling, as thinking and as personality trait
  • Building trust with subordinates
  • Building trust with peers
  • Building trust with your boss
  • Communicating in a way that encourages trust
  • Improving fairness and the perception of fairness
  • Dealing with distrust
  • Turning a competitive organizational culture into a cooperative one

Special Features

This course uses a variety of applied learning methods including case analyses, group discussion and interactive skill-building exercises.

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