Essential Management Skills

Designed for new managers or managers who wish to update their skill set, this program provides a new perspective on contemporary management issues and develops the key competencies needed for managerial success today.

This course qualifies towards the following certificate(s):

  • Public Sector Management
  • Strategic Leadership
  • Executive Development
  • Human Resource Management
  • Management Excellence


This course helps build strength in these core competency areas:

  • managing change
  • using power constructively
  • building and leading teams
  • managing conflict
  • dealing with difficult people
  • communicating and negotiating
  • building and leading teams
  • decision making

Course Content

  • Managing change: visioning and initiating change, reducing resistance, motivating and leading people during change efforts
  • Understanding, building and using power
  • Team leadership: avoiding team pitfalls, setting up teams to succeed, enhancing team productivity and performance
  • Dealing with problem behaviour and conflict, promoting cooperative relationships
  • Communicating difficult information and restoring trust
  • Conducting effective negotiations
  • Making smarter decisions

Special Features

This course includes a project that allows you to apply what you've learned to a real-life situation.

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