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- Resolving Conflict In The Workplace
Resolving Conflict In The Workplace
In this course, you will gain valuable insights into the nature of workplace conflict. You'll learn how to avoid conflicts and resolve them in a fair and considerate manner. You will leave with an action plan for applying a conflict resolution process in your organization.
Note: The course does not cover legal, contractual or societal conflicts.
Special Features
You will develop personal and team conflict profiles, and design a plan for better managing conflict at both levels. You'll also apply conflict resolution practices to your own work situation.
Takeaways
Attending this course will enable you to:
- understand how you respond to conflict, and adapt your style to particular situations
- identify behaviours and language that provoke conflict
- respond more effectively to emotions
- develop collaborative and communication skills
- make unexpressed conflicts explicit, so they can be treated
- mobilize mediation techniques to help others resolve conflicts
Course Content
- Sources and types of conflict
- How you respond to conflict, aggressive, assertive and problem-solving responses
- Framing and defining conflict, developing and managing an effective conflict resolution process
- Communication: obstacles to communication, using collaborative language, listening, speaking assertively
- Making conflict OK: avoiding reactance, learning from conflict, fostering its creative potential
