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Executive Education- General and Financial Management
- Improving Office and Service Operations
Improving Office and Service Operations
In this course, you will practice powerful methods to dramatically improve operational quality and service, while reducing time and cost. You will learn which tools to use, based on your specific operational situation. You will also discover ways to design your office environment and work processes for maximum productivity.
This course qualifies towards the following certificate(s):
- Executive General Management
- Management Excellence
Takeaways
Attending this course will enable you to:
- collect the right data for effective action
- find and eliminate bottlenecks
- uncover the root cause of quality problems and systematically solve them
- organize your workspace for quality and ease of use
- design your work flow for maximum effectiveness, efficiency and speed
- use a variety of quality tools to facilitate your work processes
- create a schedule to monitor and quickly correct process problems
- lead your work team for results
Course Content
- Process design principles
- Eliminating waste: the eight office wastes, identifying and dealing with waste in your own processes
- Visualizing work and information flow: macro level flow chart, value stream mapping, functional-activity flow chart, creating your own current state map
- Analyzing time
- Quality tools
- Improving your work processes: work breakdown, work instruction and standardized work, improvement activities, choosing the right tools for the situation
- Creating the future state map
- Leadership for the lean office: new ways to manage work, change management
Special Features
You will receive hands-on practice with the tools and techniques you are learning in an actual office setting.
