- Home
Executive Education- General and Financial Management
- Process Mapping and Process Improvement
Process Mapping and Process Improvement
Process mapping can be an extremely powerful diagnostic tool. In this workshop, you will learn how to find process improvement opportunities in your organization. You will learn which improvement techniques to use for a variety of situations, and practice these techniques on your own real-world processes.
This course qualifies towards the following certificate(s):
- Executive General Management
- Management Excellence
Takeaways
Attending this workshop will enable you to:
- construct and practice a variety of process maps
- create strategies for overcoming barriers to process improvement
- delve into the details of tasks and procedures to spot problems
- prioritize and repair broken processes
- turn staff frustration into ideas to improve processes, people and systems
- design and lead processes that are exceptionally fast, cost-effective, and that produce high quality results
- demonstrate cost savings and ROI opportunities to senior management
- facilitate the mindset that will launch your organization to the next level of performance
Course Content
- Understanding suppliers and customers
- How to identify a broken process, selecting a process for redesign
- Process mapping: information captured in a process map, using flow chart symbols, types of process maps
- Constructing a functional-activity flow chart: reducing staff frustrations, eliminating duplication, bottlenecks and bureaucracy, using information technology
- Process metrics: gathering cycle time, process time and wait time data, using Activity Based Costing, calculating the cost of quality
- Design principles: work and information flow, job design, clean sheet redesign
- Implementing process improvement: process redesign methodology, implementation options, overcoming common obstacles
- Managing the process team
Special Features
You will practice the tools you are learning on your own process issues, and leave with an action plan to establish an environment of ongoing process improvement in your organization.
