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Executive Education- For Administrative Professionals
- Leadership for Administrative Professionals
Leadership for Administrative Professionals
Designed for executive assistants and other administrative professionals, this course demonstrates core competencies for improving performance and producing quality results on schedule. It also strengthens the interpersonal skills needed to enhance personal power and promote productive working relationships with people at all levels in the organization.
Special Features
This seminar employs a dynamic mix of self-assessment questionnaires, hands-on exercises, dialogue sessions and guided feedback. You will also receive checklists, tips, and a leadership style tool to take back to the workplace with you.
Takeaways
Attending this course will enable you to:
- think proactively, react non-defensively and take action to achieve results
- manage multiple priorities and increased workloads
- build better working relationships with your boss and others
- reduce your stress and increase your confidence when dealing with difficult people
- become more proficient at self-reliant decision making and problem solving
- change your administrative methods to meet specific goals
- make a greater contribution to the efficiency and profitability of your organization
Course Content
- Assessing your personal style, style motivators and de-motivators, tips for managing up, down and sideways
- Communicating assertively yet tactfully: listening with empathy, choosing words to clarify your message, using body language, practical communication techniques
- Influencing others at all levels: risks and rewards of influencing upwards, maximizing your influence through interest-based appeals
- Managing disagreement non-defensively: understanding your triggers, handling conflicts with peers and people with greater authority
- Managing productivity: organizing yourself and others, multi-tasking, managing the non-productive behaviours of others, managing meetings, re-energizing yourself
- Making positive changes: changing the way you view your role, improving your administrative processes, continuous self-improvement
