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Executive Education- For Administrative Professionals
- Powerful Conversations for Admin Professionals
Powerful Conversations for Administrative Professionals
Designed especially for experienced administrative professionals, this course offers a hands-on approach to communicating your ideas with clarity, confidence and credibility. You will enrich your understanding of your personal and professional sources of power, while developing core competencies for conversing with people at all levels.
- Determine your conversational strengths and areas for improvement, for added purpose, polish, and presence
- Gain the trust and commitment of others through active listening, adaptation and creative problem-solving
- Become more articulate and influential in meetings, discussions and conflict situations
Takeaways
Attending this course will enable you to:
- determine your conversational strengths and areas for improvement, for added purpose, polish, and presence
- gain the trust and commitment of others through active listening, adaptation and creative problem-solving
- become more articulate and influential in meetings, discussions and conflict situations
- conduct conversations with focus and clarity
- adapt with ease to the conversational styles of others
- plan your conversations to make them more effective and time-efficient
- overcome preconceived ideas that may holding you back
- manage your emotional responses so you can listen and react non-defensively
- choose the right words and tone to communicate sensitive information
Course Content
- Secret ingredients of a powerful conversation: discovering your sources of power
- Identifying your conversational style, personal strengths and areas for improvement, adapting to others' styles
- Determining your intent, making your purpose "real"
- Planning your conversation efficiently and staying on track
- Conducting the conversation: making a positive impact non-verbally, enhancing your vocal delivery, choosing words wisely
- Motivating commitment: building trust, using questioning techniques, active listening, re-framing your ideas, influencing others who have more power than you
- Dealing with disagreement, anger, deception, manipulation and resistance
- Ending the conversation
- Giving and receiving constructive feedback
Special Features
This course will engage you to apply the content in a highly interactive way. It includes self-assessment questionnaires, hands-on exercises, and role-play simulations for practice and constructive feedback.
